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SHIPPING &REFUND

!ATTENTION! You will not be able to checkout if your order does not reach the pre-established threshold of €29.99!

!ATTENTION! Please be aware that you will not be able to check out successfully if your order doesn't reach the minimum requirement of €29.99!

FLORENCE CENTER
- Shipping available only for orders over €29.99.
- Shipping costs are €3
- For orders over €49.99 shipping costs are free.
- You can order products from the “Fresh” and “Frozen” sections.
- Same day delivery service is available.

FLORENCE (CENTRAL AREA)
- Delivery available for orders of €29.99 and above only.
- Delivery fee is €3.
- For orders above €49.99 delivery is free.
- It's possible to order products from the “Fresh” and “Frozen” sections.
- Same-day delivery is possible.
-Please ensure your phone is reachable, we might contact you before the delivery.
ALL OF ITALY
- Shipping available only for orders over €29.99.
- Shipping costs are €5.99
- For orders over €69.99 shipping costs are free.
- It is NOT possible to order products from the “Fresh” and “Frozen” sections.

ITALY
- Shipping available for orders of €29.99 and above only.
- Shipping cost is €5.99.
- For orders above €69 delivery is free.
- We CANNOT ship products from the “Fresh” and “Frozen” sections.

EUROPEAN UNION
- Shipping available only for orders over €79.99.
- Shipping costs are €8.99.
- It is NOT possible to order products from the “Fresh” and “Frozen” sections.

EUROPEAN UNION
- Delivery available for orders of €79.99 and above only.
- Delivery fee is €8.99.
- We CANNOT ship products from the “Fresh” and “Frozen” sections.

 

Refund Policy
You can return within 14 days for any reason. You have to pay the cost of the return via courier, and we will refund it later via the original payment method.

The following are the restrictions on returns and exchanges:
Discounted end products are not returnable;
The tag and the original packaging of the product must be kept intact;
Items must be kept in good condition.
To initiate a return request, follow these steps:
Access the online returns interface using your email address and order number;
Select the product you wish to return in the order;
Print the express label and you will receive a reminder email;
Return the product following the instructions on the label.

 

Refund Policy

We accept returns within 14 days without any reason. However, the courier cost of the return is on the customer, and we will refund according to the original payment method.

Please read the following restrictions:
Final discounted products are non-returnable;
The hangtag and original packaging of the product should be kept intact;
Productss should be kept in re-salable condition.
To initiate a return request, please follow these steps:
Log in to the online returns page via your email address and order number;
Select the product you wish to return in the order;
Print the express label and you will receive a reminder email;
Return product according to the provided courier label.
Enjoy your shopping!!! :)